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PROGRAM-OPERATIONS.md

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Program Operations — Finessionals Season 1

How the work actually gets done, how episodes actually get made, and what the rules are.

Everything in this document is published before any contract starts. A rule invented

mid-season is unenforceable in practice and corrosive on a show whose whole premise is

that the process is fair and visible. If it is not written here, it is not a rule.


1 · The three decisions that are not the same decision

Most disputes come from collapsing these together. They are separate, they use different

evidence, and they are made by different people.

DecisionBasisDecided byWhat it affects
Eligible to participatePaperwork signed, onboarding completeAutomatic — binary checkWhether you can be on the show at all
Milestone accepted → paidObjective acceptance criteria, published in advanceMachine-checkable output + the attendance logThe sprint's pay
Advances to the next roundCompetitive judgmentExecutive Chairman + Executive ManagersYour seat

The consequence that matters: nobody argues about whether someone deserves to be paid.

The only question is whether the sprint's acceptance criteria were met. They were written

down before the sprint started, and they either were or were not.

Being excellent and being eliminated are compatible. Being eliminated and being unpaid for

work you delivered are not.


2 · The season calendar

Published here because every one of these dates is something a participant needs to plan

their life around, and none of them should ever have to be asked for.

Date
Season 1 beginsSun Oct 11, 2026
Elimination 1Sat Nov 7, 2026 (week 4)
Elimination 2Sat Dec 5, 2026 (week 8)
FinaleSat Jan 9, 2027 (week 13)

Elimination streams run every 4th Saturday. If one falls on a holiday it moves

earlier, never later — the same rule that governs pay.

The finale deliberately breaks the 4-Saturday rhythm. The 4th Saturday after Elimination 2

is Jan 2, New Year weekend, and the season's biggest broadcast should not air when the

audience is away. Running it a week later also restores the 4-4-5 round ladder the budget

is built on.

Why the season does not start a week earlier. An Oct 4 start was considered and

rejected: every 4th Saturday from there lands on **Halloween, Thanksgiving weekend, and the

day after Christmas**. No federal holiday flags any of those — bank dates and audience

dates are different lists, and elimination nights are the format's tentpoles.

Both eliminations land exactly on a pay-period close, so **nobody eliminated is ever paid a

prorated part-period**. The finale falls mid-period, which costs nothing: nobody is cut at

the finale, and everyone remaining simply finishes out their last period.

Full pay schedule through 2028: docs/operator/PAY-CALENDAR.md. Regenerate with

python scripts/pay_calendar.py.


3 · Alternates

Three alternates per track — twelve in total — ranked, unpaid, and under no obligation.

They exist for one reason: if a seat empties mid-season, the show does not run a track

short for five weeks. A removal becomes a substitution.

What being an alternate does and does not mean

It carries no obligations at all. No availability window. No meetings. No requirement

to watch the broadcast, stay reachable, or hold time open. Nothing is asked of you and

nothing is owed by you.

That is deliberate and it is not a technicality. The moment standby requires something —

being reachable on a Saturday, watching an episode, keeping a slot free — it stops being a

waitlist and becomes work, and unpaid work would break the promise this program makes in

public: nobody works unpaid. An alternate who is genuinely free to ignore us until

called is honest. One who is expected to hover is not.

You may take other work, including competing work. If you are unavailable when called,

you say no and we go to the next name. Saying no costs you nothing and does not remove you

from the list.

What alternates do get

  • Ranked position, communicated to you, so you know where you stand
  • The public operator kit, which stays open — you can keep working with the system whether

or not you are ever called

  • A standing offer at the current round's rate if a seat opens

Call-up

WhenA seat empties mid-season — removal, withdrawal, or a participant who cannot continue
WhoHighest-ranked available alternate for that track
RateThe current round's rate, not Round 1's. You join the program where it is, not where it started
Pay startThe day you start, prorated to the end of the current pay period
AssessmentYou are assessed from your start date. You do not inherit the record of the person you replaced, in either direction

Rankings are refreshed after each elimination, because the field you were ranked against

has changed.

The thing that will actually block a substitution

Paperwork, not availability.

Nobody goes on camera without a signed release, and release clearance is scoped per round —

it never carries forward. An alternate called on a Wednesday for a Saturday broadcast

cannot appear if their paperwork starts that Wednesday.

So: alternates sign at selection, not at call-up. The release, IP assignment and

confidentiality terms are executed when someone accepts a place on the list, kept current

across round transitions alongside the active participants', and they are told plainly that

signing creates no obligation to accept a call. It is the difference between a substitution

that happens in a day and one that takes a week — and the week is the one where the show

airs a track short.


4 · Escalation — the Executive Manager's ladder

You have a project Telegram channel and the Chairman's direct line. Both are real

access. This is how to use them so they stay useful.

The channel you choose is itself the signal. If everything goes to the direct line, the

direct line stops meaning anything, and the one call that genuinely could not wait arrives

looking like the other forty. Picking correctly is part of the job.

The test

If you can undo it, decide it.

Most decisions are reversible. A reversible decision made quickly and wrongly costs less

than a correct decision made three days late — and you were hired to make them.

The four tiers

TierChannelResponseWhat belongs here
Decidenone—Sprint scope. Task assignment. What ships under your brand. Brand sign-off on an episode. Accepting or rejecting a milestone against its published criteria. A logged note on a participant.
InformProject Telegramno reply expectedDecisions already made that the Chairman should know about. Post it and carry on — you are not waiting.
EscalateProject Telegramwithin 24hScope changes that move budget or the calendar. Anything touching another EM's brand. A gate failure that will block a broadcast. A written warning. Calling up an alternate. Partner or sponsor enquiries.
CallDirect lineimmediatelyIt is about to be public and should not be. A live broadcast is in trouble. Harassment or a safety issue. An immediate-removal event. Press, legal, or a platform strike. A credential exposed on air. Money leaving the company.

The direct line is for the irreversible and the time-critical, together. Irreversible

but not urgent is Telegram. Urgent but reversible is Telegram. Both at once is a call.

Never yours alone

Escalate these every time, however confident you are:

  • Brand positioning — what a brand stands for
  • Sponsorship, especially anything touching a competitor
  • Pay, rates, or contract terms
  • Removing a participant
  • Anything that binds the company beyond the season

The sponsor scenario in the EM hiring test is exactly this. Deciding it alone is the

failure; escalating it with a recommendation attached is the pass.

Escalate with a recommendation, not a question

Not: "What should we do about the sponsor?"
Instead: *"Sponsor wants three episodes, $4k, competes with part of our stack. I'd
decline and offer a non-competing slot instead. Need you by Thursday or I'll hold them."*

The second one can be answered in ten seconds from a phone. The first requires a meeting,

and meetings are what this structure exists to avoid.

When the Chairman does not answer

This matters more than the rest of the ladder, because a single point of contact becomes a

single point of failure the moment nobody has written down what to do without him.

TierIf no response
InformNothing. You were not waiting.
EscalateAfter 24h, decide it yourself and log the decision in the project channel with your reasoning. A silent 24 hours is consent for anything reversible.
CallDefault to HOLD. Do not air it, do not publish it, do not sign it. Then keep trying. The cost of a delayed episode is one episode; the cost of an irreversible mistake is the thing you were calling about.

The standing exception: the Director's panic controls never wait for anyone. Cutting a

feed, muting a stream, or ending a broadcast for a safety or exposure reason is executed

first and reported after. Nobody is ever in trouble for cutting a stream and being wrong.


5 · The sprint

A sprint is two weeks and it is exactly the pay period. Sprint boundary and pay boundary

are the same date on purpose — there is never a partial sprint inside a pay period, and

never a payment that spans two scopes.

Sprint checklist

WhenWhatWho
Day 1Sprint scope agreed as a team, written down: per-person deliverables, each with its acceptance criteriaEM leads, whole team agrees
Day 1Scope is posted where everyone can read it. Unwritten work is not in scope and is not owedEM
DailyStandup, on air. It is content, not overheadDirector runs it
Day 10Demo on the broadcast. You show what you built, liveEach participant
Day 12Acceptance run — gates executed, attendance log reviewed, conduct log reviewedEM + Chairman
Day 14Milestone accepted or not. Pay period closesChairman
Day 14Retro → produces the next sprint's scopeWhole team

The Day 10 demo being public is deliberate. It is the strongest accountability mechanism

in the program and it costs nothing: nobody wants to be the person with nothing to show.

What "done" means

For technical and creative work, done is machine-checkable and the check is named in the

contract, not described in prose:

python -m engine.sim.unify --weeks <N> --no-live

A milestone is complete when the named registry entries move from planned to certified, the

gates pass, and the command output is attached. That is not an opinion anyone has to defend.

For roles whose output is not code, acceptance criteria are still written in advance and

still stated as an observable fact — an episode aired, a brief was delivered by a date, a

decision was recorded. "Good effort" is not an acceptance criterion.


6 · The episode

Per-episode checklist

WhenWhatOwner
T−7 daysFeatured brands named. This determines whose sign-off you needEM
T−3 daysConcept locked; production plan written; guests confirmedEM / Director
T−3 daysGuest releases current for this round — clearance never carries forwardDirector
T−1 dayRun-of-show publishedDirector
T−1 dayTech check: every feed, audio levels, delay buffer armed, backup path confirmedDirector
T−1 dayBrand sign-off(s) in — one per featured brandBrand EM(s)
T−1 dayShow sign-off in — always exactly oneChairman
T−1 dayAssets rendered, gates passedTechnical Operator
T−60 minGreen room open; mic check every participant; −16 LUFSDirector
T−0Live. Director on the panic controls for the durationDirector
T+30 minVOD published; multitrack harvestedDirector
T+30 minIncident log written — even when emptyDirector
T+1 dayClips routed; registry updated; metrics loggedTechnical Operator

An empty incident log is a real entry. "No incidents" written on the day is evidence; silence

reconstructed three weeks later is not.

Sign-off runs on two axes

They fail independently, and neither substitutes for the other.

  • Brand axis — one sign-off per featured brand, from the EM holding that brand *at that

moment. Answers: is this right and true for the brand?*

  • Show axis — always exactly one, from the Executive Chairman. Answers: *is this a good

episode?*

Work can be flawless for the brand and poor television. An episode can be compelling

television that misrepresents a brand. Either blocks it.

A brand-agnostic episode carries no brand sign-off and still needs the show sign-off.

Sign-off never drops to zero.

EM↔brand assignment is fluid. Look it up; do not remember it. A Director who cleared with

last month's EM has an unapproved episode.


7 · Attendance

Attendance is part of the deliverable, not a separate fine. The sprint milestone includes

appearing live for the sprint's episodes and the mandatory syncs. This is stated in the

contract scope.

Three tiers, because a rule with no exception path is a rule nobody can follow honestly:

TierDefinitionEffect
Excused≥24h notice, within the per-round budget, cover arrangedNone
UnexcusedMissed with late or no noticeLogged; counts against the round-completion milestone
No-call/no-showAbsent, no contact, nothing arrangedTwo in a round = round-completion milestone not released

Excused-absence budget: 2 per round. People get sick, and a program that punishes a real

illness in week 3 has a rule it will quietly stop enforcing — which is worse than no rule.

Attendance is logged by the Director in the run-of-show on the day. Not reconstructed.


8 · Conduct on air

Contract terms do not help mid-broadcast. Technical control does. These exist so that a

bad thirty seconds does not become a permanent artifact:

  • A 30–60 second stream delay is always armed. It is the single most effective protection

the show has — it gives the Director time to cut before anything reaches an audience.

  • Green room is not on air. Nobody is on the program feed until the Director adds them.

Being in the call is not being on the show.

  • The Director has panic mute and drop, and uses them without asking permission. This is

practiced in rehearsal, not discovered live.

  • Every episode is archived. An incident therefore always has a timestamped clip.

Progressive discipline

  1. Logged note — recorded, and the participant is told the same day
  2. Written warning — affects advancement, not pay
  3. Milestone not accepted, or removal from the round

Applied identically to everyone. That is what makes it hold.

Immediate removal

Short, unambiguous, and no warning path — these cannot be warned through:

  • Harassment, hate speech, or threats toward anyone
  • Deliberate sabotage of a broadcast
  • Sharing or exfiltrating credentials or repository access
  • Publishing brand content without sign-off
  • Doxxing anyone, on or off camera
  • Appearing in a state that endangers the broadcast
  • Anything that earns the channel a platform strike

The last one is listed separately because the harm is not proportional to the act. A single

strike can cost the program a distribution channel permanently — a loss to every other

participant, not just the person who caused it.


9 · Money

  • Escrow is funded one sprint at a time. Never a whole round, never the season.
  • Each round's pay is split into two milestones: the sprint deliverables, and a

round-completion milestone released at round end against the attendance and conduct

record. This is a split of the same money, not a holdback of extra.

  • Pay rises as the field narrows (Round 1 → Round 2 → Final). The money is smallest when

the least is known about anyone.

  • Payments only ever move earlier, never later. Two shifts in Season 1 — Nov 27 → **Wed

Nov 25, Dec 25 → Thu Dec 24**.

  • Contracts are fixed-price against a deliverable. Never hourly. The engine does the

heavy lifting; an operator who becomes fluent finishes faster and keeps the difference.

That incentive is intentional and it is honest.

The commitment that runs the other way

Work delivered against agreed criteria is paid, whether or not the person advances, and

whether or not the Chairman liked how the sprint went. Elimination is not a payment event.


10 · Communication of record

Anything contract-relevant goes in Upwork Messages. Scope changes, acceptance, warnings,

absence notices, milestone decisions.

Day-to-day coordination can live wherever the team is fastest. But a scope change agreed only

in a voice call did not happen, and an absence excused only in a DM was not excused.


11 · Access

No participant holds production credentials at any point in the program. Not as a matter of

trust — as a matter of design.

  • Work happens in sandbox repositories against mock APIs.
  • The sign-off gate means nothing reaches an audience without an EM and the Chairman. A

participant can propose anything; they cannot ship it.

  • Owner-level access to every broadcast destination is held by the Executive Chairman. The

Director holds operator-level access only. The show must be endable by someone who is not

competing in it.

Revocation, on removal — under ten minutes

  1. End the Upwork contract
  2. Remove repository collaborator access
  3. Remove from chat and calendar
  4. Rotate the stream key
  5. Rotate the VDO.Ninja room
  6. Revoke shared document access

Rehearsed once, before the season, so it is muscle memory rather than a scramble.